Our priority at The Shop Company is to create the easiest and most comfortable buying experience. Part of that commitment is our return policy.
If the item you received is defective or the order was not filled out properly on our part please email email@example.com within 3 days of receiving the items, we will replace it (or the defective part) at no cost to you.
Should you not be satisfied with the product or just have a change of heart, we will gladly accept the return and refund your money, minus the shipping costs and a 20% restocking fee, provided that it is within 7 days of your having received the item.
Well, the simple way to do it is through our website. We have worked tirelessly to create the most simple and informative shopping experience. Should you prefer, we would also take orders (and questions) over the phone at our office (732 719-5044) during normal business hours (Mon-Thu 10-5 & Fri 10-2 E.S.T.). If you are unable to reach us, leave a message and we will try to get back to you as soon as we can.
If a product you desire is listed as out of stock please do not hesitate to reach out to us by email and we will try to get you an estimate of when we will be getting the product back in stock. We will also be able to create a pre-order to guarantee you will receive the product once we get it.
If the product is not listed at all but is within our product spectrum, we will try to get it for you as best we can. It is possible that we might even have the product only have not yet prepared it for our website.
We do large orders all of the time. That said, for very large quantities, we would ask that you reach out to us before hand so that we can make sure that our warehouse can accommodate the order. We might also be able to reduce some of the shipping costs as large orders can sometimes be shipped using less expensive methods.
We would definitely allow you to change or cancel your order even after it is placed. However, we can only do this before it is shipped and we try to ship out orders as soon as we can, so please try to contact us immediately. If the item has already shipped then please see our return policy (the first question).
This can happen from time to time. The first thing you should do is to check the spam folder in your email box as your mailbox settings might have redirected our email there. If the email is not in your spam folder, it is possible that a misspelling was made in the email address when the order was placed. Please let us know about this so that we can change it right away.
We are usually able to ship out your order within 1-5 business days of placement. At this point, the orders will be shipped from New Jersey (the current location of the warehouses) with either FedEx Ground - for the larger items (generally, the professional dress forms) - or through the USPS - for the smaller ones (generally, the display forms and other items). The Fedex shipping times are illustrated in the map above. For the items that ship with USPS, the shipping time is a bit longer and can take anywhere from 1-7 business days, depending on the distance between yourself and NJ.
At the current time we are, unfortunately, unable to expedite shipments. Our normal shipping service is quite fast though.
We currently ship to anywhere within the 48 continental states in United States. For orders to Hawaii or Alaska, please contact us before the order is placed (as many of our products cannot be shipped to those states). We also only ship to physical addresses (not P.O. boxes). Custom built orders, such as our showcase lines, can also be shipped to Canada.
For international orders (as well as Hawaii, PR and Alaska orders) we have partnered with a prominent freight forwarding company, MyUS, who can arrange to have our forms shipped all over the world. Please see this link for more information regarding this program.