we would love to help.
- what is your return policy?
Our priority at The Shop Company is to create the easiest and most comfortable buying experience. Part of that commitment is our return policy.
If the item you received is defective or the order was not filled out properly on our part please email email@example.com within 30 days of receiving the items, we will replace it (or the defective part) at no cost to you.
Should you not be satisfied with the product or just have a change of heart, we will gladly accept the return and refund your money, minus the shipping costs, provided that it is within 30 days of your having received the item.
Please Note: We cannot accept returns from international orders.
- Do you accept purchase orders from schools? What about sales tax?
We are fortunate to count a vast number of fashion schools across the US and all over the world as happy customers of our forms and of our design tools. We do accept purchase orders from schools in the US and offer NET30 terms. Purchase orders can be sent to firstname.lastname@example.org. If you would like us to send over a quote, please contact us at email@example.com with the specific models and specific sizes you are interested in and we can have a quote written up for you.
Regarding sales tax, as we are based in New Jersey, we are only responsible to collect sales tax for orders shipped within the state. If your school is in New Jersey, please contact us at firstname.lastname@example.org.
- I have a coupon code. How can I apply it to my order?
We do not often employ coupon codes, however when we do they can be entered in the coupon code section of the shopping cart page (underneath the product information).
- how can I place an order?
Well, the simple way to do it is through our website. We have worked tirelessly to create the most simple and informative shopping experience. Should you prefer, we would also take orders (and questions) over the phone at our office (732 719-5044) during normal business hours (Mon-Thu 10-5 & Fri 10-2 E.S.T.). If you are unable to reach us, leave a message and we will try to get back to you as soon as we can.
- what about a product listed out of stock or not listed at all?
If a product you desire is listed as out of stock please do not hesitate to reach out to us by email and we will try to get you an estimate of when we will be getting the product back in stock. We will also be able to create a pre-order to guarantee you will receive the product once we get it.
If the product is not listed at all but is within our product spectrum, we will try to get it for you as best we can. It is possible that we might even have the product only have not yet prepared it for our website.
- what about placing a large order?
We do large orders all of the time. That said, for very large quantities, we would ask that you reach out to us before hand so that we can make sure that our warehouse can accommodate the order. We might also be able to reduce some of the shipping costs as large orders can sometimes be shipped using less expensive methods.
- can I change or cancel my order after it is placed?
We would definitely allow you to change or cancel your order even after it is placed. However, we can only do this before it is shipped and we try to ship out orders as soon as we can, so please try to contact us immediately. If the item has already shipped then please see our return policy (the first question).
- I have placed an order but I have not received any confirmation email...
This can happen from time to time. The first thing you should do is to check the spam folder in your email box as your mailbox settings might have redirected our email there. If the email is not in your spam folder, it is possible that a misspelling was made in the email address when the order was placed. Please let us know about this so that we can change it right away.
- how long will it take my order to ship and arrive?
We are usually able to ship out your order within 1-5 business days of placement. At this point, the orders will be shipped from New Jersey (the current location of the warehouses) with either FedEx Ground - for the larger items (generally, the professional dress forms) - or through the USPS - for the smaller ones (generally, the display forms and other items). The Fedex shipping times are illustrated in the map above. For the items that ship with USPS, the shipping time is a bit longer and can take anywhere from 1-7 business days, depending on the distance between yourself and NJ.
- I need the product pronto! Can I get it expedited?
We offer several shipping options on the checkout page - including 1 and 2 day expedited methods.
- where do you ship?
We currently ship to anywhere in the world. Our shipping within continental United States is free for orders above $49. For all international orders, we have fantastic shipping options (over 75% off list price for most countries). We also only ship to physical addresses (not P.O. boxes). Custom built orders, such as our showcase lines, can also be shipped to Canada.